Terms and Conditions
Opening Hours
Standard hours are 8.00am to 6.00pm, Monday to Friday, 51 weeks per year. The Sutton Day Nursery is closed on bank holidays and for approximately one week over the Christmas period.
Meal Times
Breakfast 8.00 – 8.30
Mid Morning refreshments 10.00 – 10.30
Lunch 12.00 Noon
Afternoon Tea 4.00pm
These times may vary slightly.
Dress Code
Normal day clothes should be worn and parents are asked to provide appropriate outdoor clothing, i.e. Coat, scarf and hat for the winter months and sun hats etc for the summer months.
Other Activities
Optional trips and activities will occasionally be arranged. This may be an additional charge and parental consent will always be required.
Sickness
Children should not attend the nursery if they are suffering from sickness, diarrhoea, an infectious illness or have any specific rashes (until diagnosed by the doctor)
If a child becomes ill while at the nursery, a parent will be telephoned to inform them of their child’s illness and be asked to collect their child. If the parents are unavailable other authorised contacts will be called. If necessary, the child’s GP will be called. In the event of an emergency, the child will be taken to the nearest hospital, accompanied by a senior member of staff who will act in ‘loco parentis’ until a parent arrives.
Medication is only given when prescribed by a GP. Calpol is not given at the nursery.
If a child has to receive regular, prescribed medication whilst at the Sutton Day Nursery, full written details must be provided and the medication clearly marked with the child’s name and dosage instructions. Attending the nursery whilst on medication will be at the discretion of the Nursery and Facility Managers.
Health and Safety
Registered under Part XA of the Children’s Act 1989, the Sutton Day Nursery is regulated by OFSTED. Suspected instances of child abuses or neglect are dealt with by the child protection official.
Bullying is not accepted within the Sutton Day Nursery or any part of the facility. There is a zero tolerance policy on this behaviour. If any part of the team feels that a child is being bullied, this will be dealt with directly with the parents and appropriate action will be taken.
The Sutton Day Nursery is fully compliant with all the legal obligations requiring policies for safe guarding children, equal opportunities and health and safety under the facility – Sutton Tennis Academy.
The Sutton Day Nursery operates high standards of hygiene, particularly in the nappy changing area and when administrating first aid.
Special Requirements
Where your child has severe allergy or medical conditions please call Tel: 0208 254 2118 and request a special requirements assessment pack before registering. Parents must ensure that they provide the Sutton Day Nursery with all the relevant details and advise the nursery promptly of any changes to those details.
Employing Sutton Day Nursery Staff
If parents decide to employ Sutton Day Nursery staff on a full or part time basis between 8.00 – 6.00pm, Monday – Friday, a recruitment fee based on 20% of the staff member’s salary is payable by the parent to the Sutton Day Nursery.
Lost Property
Parents are encouraged to clearly label all their children’s clothing to help avoid items going missing or being misplaced. The Sutton Day Nursery does not accept responsibility for the loss of property in the nursery.
Fee Payments and securing your place
Parents book monthly and are to pay in advance by cheque, card or cash, this is to be done with a member of the Nursery Team. Child care vouchers are also accepted as payment. The calculation of fees takes into account the fact that the Sutton Day Nursery is closed some days of the year, such as bank holidays and the Christmas period. Any changes that are made to confirmed bookings have to be done at least 7 days prior to the date and will incur a £5.00 administration fee.
Fee Rates
Full Day £37.00
Half Day £20.00
Collection of Children
There is a charge for out of hours care on an hourly basis or pro-rata if it is a regular arrangement – this is payable at the end of each month. Out of hours care includes any hours before 8am or after 6pm or after 1.30pm if a child has attended a morning session and before 1.30pm if a child attends an afternoon session.
If you need to collect your child after 6pm, please inform the nursery team by 5.30pm at the latest.
If you arrange out of hours care at least 24 hours in advance the cost is £12.00 per hour, otherwise it costs £20 per extra hour for un-booked out of hours care.
Children cannot leave the premises unaccompanied or with an unauthorised person and the person collecting must be over the age of 18 years.
Securing a place for my child (new starters)
To request a place you need to complete a registration form and return it with £20 non-refundable registration fee. Bookings will be confirmed by a member of the Nursery team. In the event that a place is not available, the Sutton Day Nursery will contact you as soon as the nursery can offer you a place.
Once we have confirmed your place in writing, you will need to pay your first month’s fee by cheque, cash or card.
After your place has been confirmed by the Sutton Day Nursery and you decide not to enter your child delays your child’s start date to after the scheduled start date, then if you give written notice of your decision at least 14 days prior to your child’s scheduled start date, no additional monies will be payable.
Reduction of Sessions
The number of sessions per week can be reduced, subject to 14 days written notice and your new requested block of sessions being available. If you give less than 14 days notice written notice, you will be billed for the original number for sessions whether they are used or not.
Notice of Termination
A minimum of 14 days written notice is required when you wish to terminate your child’s place at the Sutton Day Nursery. The Sutton Day Nursery reserves the right to terminate a child’s place with immediate effect if a serious breach of these terms and condition occurs, or if termination of a place is considered by the Sutton Day Nursery to be in the interests of the nursery and /or the continuing welfare of the other children at the nursery. Examples of this are parents using foul language or being abusive to staff and serious breaches of the agreement would include a parent frequently arriving late at the nursery without prior notification, or regularly failing to pay the fees.
Late Payment of Accounts
The Sutton Day Nursery also reserves the right to terminate your child’s place with immediate effect, if accounts are outstanding by more than 30 days from the date of invoice. The Sutton Day Nursery reserves the right to refuse any bookings for additional sessions or services, or bookings for siblings, and/or suspend your child if the accounts are outstanding at the Sutton Day Nursery or any other activity at the Sutton Tennis Academy.
Refund for Non-Attendance
If your child is absent due to illness, away on holiday or if the nursery closes due to ‘acts of god’ or environmental factors beyond our control, the Sutton Day Nursery cannot offer you a refund.
Other
Our fees are renewed periodically. Parents will be given one months notice of any changes in fees. The Sutton Day Nursery may change the terms and conditions where such change arises from regulatory issues or changes in legislation affecting the Sutton Day Nursery.
The Sutton Day Nursery will not be in breach of these terms or otherwise ;liable by you by reason of any delay in performance or non-performance of its obligations due to any event outside its reasonable control including ;’acts of god’, fire, flood, lightning, war, act of terrorism etc etc.